Acceptable Use Policy


We’re in this thing together. The actions individual Members take can have a big impact on our system as a whole. That’s why all Mailchimp Members must follow this Acceptable Use Policy in their use of Mailchimp and any other Mailchimp Add-ons or products we may offer, like Websites, Ads, Mandrill, TinyLetter and Stores (collectively, the "Service"). If you violate this policy, we may suspend or terminate your account or access to the Service. We may also suspend or terminate accounts according to our Standard Terms of Use where we see behavior, content, or other factors that pose a threat to our platform. If a term is capitalized in this Acceptable Use Policy but isn’t defined, it has the meaning given to it in our Standard Terms of Use.

Prohibited Content

Please don’t use Mailchimp to distribute anything offensive, to promote anything illegal, or to harass anyone. You may not use the Service to create, send, display, advertise, or sell (as applicable):

  • Illegal goods or services

  • Emails that violate the CAN-SPAM Act in the U.S. or other anti-spam laws

  • Pornography/sexually explicit content

  • Campaigns promoting or supporting terrorism or violent extremism

  • Counterfeit products or products that infringe the intellectual property rights of others, including trademark, copyright, design or patent rights

  • Products claiming to prevent, treat, or cure COVID-19 that are not approved or authorized for emergency use by regulatory or public health agencies, such as the FDA in the U.S.

  • Products that are in demand due to COVID-19 with excessive pricing, price gouging, or deceptive pricing practices or in demand due to COVID-19 and prohibited by applicable law

Some industries have higher-than-average abuse complaints, which can jeopardize deliverability. In order to maintain the reliability of our platform, we may not allow businesses that offer these types of services, products, or content:

  • Escort services, mail-order bride/spouse finders, international marriage brokers, and other similar sites and services

  • Hookup, swinger, or sexual encounter sites or services

  • Pharmaceutical products

  • Work-at-home scams, make money online schemes, and lead generation opportunities

  • Gambling services or products

  • Multi-level marketing

  • Affiliate marketing

  • Credit repair and get-out-of-debt opportunities

  • List brokers or list rental services

  • Selling “Likes” or followers for a social media platform

  • Cryptocurrencies, virtual currencies, and any digital assets related to an Initial Coin Offering